Terms and Conditions

Please read carefully as some of our terms and conditions may have recently changed

Delivery and Product Lead Times
Refunds & Exchanges
Warranty and Damage Claims
Correct Representation of Furniture and Other Products
Timber Variations
Products that use natural materials
Consumer Guarantees
Privacy Policy

 

Delivery and Product Lead Times

All goods in stock unless otherwise shown. Your order will be ready to despatch within 3-days. Actual despatch date may vary due to transport provider delays beyond our control.

Order confirmation is sent immediately upon order placement and you will be further advised within 2-business days on an estimated time of despatch via email.

Whilst we make every effort to deliver your goods within the time-frame you may or may not have been quoted at the time of purchase, product lead times are an estimate only and may change due to circumstances beyond our control.

Delivery direct to your door can take as little as 1-week or, in the case of some bulky goods, as long as 2-3 weeks depending on third party shipping times.

We recommend you contact us if you are in any way concerned about product lead times.

Refunds & Exchanges

Refunds & Exchanges: With the exclusion of commercial & trade, special or custom orders, we will exchange any product within a 7-day period as long as the product has been authorised to return (see Authorised Returns below), is returned in it’s original packaging, has not been damaged, and has not been partly or fully assembled. Industrial Garage reserves the right to refuse exchanges on a case-by-case basis.

Authorised Returns: All shipping will be through Industrial Garage's authorised transport companies and at the buyer’s expense. Apply for authorisation of your return through our returns authorisation online form. This ensures your matter is standardly processed and resolved. Contact us if you require further assistance. Unauthorised returns may incur extra fees.

Warranty and Damage Claims

Damage Claims: All damage claims must be submitted within 24-hours of receipt of goods. We ask that you carefully inspect your order immediately upon receipt and submit concerns or evidence of damage/s through our warranty online claims form. This ensures your matter is standardly processed and resolved. Damage claims made outside of this 24-hour window will be considered "warranty" claims.

Customer Pickups: Customer pickups on bulky goods are done so at the bearer's responsibility and damage claims cannot be accepted.

Warranty Claims: Unless specified otherwise, a 12-month manufacturer's warranty applies. If you need to make a warranty claim please submit concerns or evidence of damage/s through our warranty online claims form. This ensures your matter is standardly processed and resolved.

Correct Representation of Furniture and Other Products

We make every effort to correctly and accurately represent our furniture and other products we sell online.

Our sales consultants are qualified interior designers, stylists and furniture professionals.

We recommend you contact us if you are in any way unsure about your product/s selection.

Timber Variations

Natural timber has inherent colour and grain variations. Where we use natural timbers you should expect there may be colour, grain and other natural imperfections and variations from the pictures online.

Products that use natural materials

Most of our products use natural materials. Whilst manufacturers do make every effort to retain design integrity you should expect there may be slight colour variations and other natural imperfections from the pictures online.

Consumer Guarantees

Under Australian Consumer Law you are automatically guaranteed when you buy products and services.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Due to the nature of our product, we reserve the right to repair, replace, or refund on a case-by-case basis.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

Note: this excludes conditions where other agreements are in place, including but not limited to customer pickup arrangements.

Privacy Policy

Curious Grace adheres to the Australian National Privacy Act 1988

Use of Personal Information: We use any provided personal information solely for the purpose of delivering the service and/or product you purchase from Industrial Garage.

We do not sell or lease our customer and/or email lists or any other lists to any third party. However, we may grant use of third party services to operate on our behalf in order to promote, sell, or deliver our services and/or products to you. Contact us with any questions or clarifications you may need